This is an excerpt from Time article about “How an unlikely group of high-tech wizards revived Obama’s troubles HealthCare.gov website”.

This excerpt focus on the three rules theses wizards apply when rescuing the project a set of IT services companies has lead to disaster. All Agile principles : stand-up meetings, developers get the call, get managers out of the way, solving problems completely, reduce work in progress etc …). An awesome story.

Rule 1: “The war room and the meetings are for solving problems. There are plenty of other venues where people devote their creative energies to shifting blame.”
Rule 2: “The ones who should be doing the talking are the people who know the most about an issue, not the ones with the highest rank. If anyone finds themselves sitting passively while managers and executives talk over them with less accurate information, we have gone off the rails, and I would like to know about it.” (Explained Dickerson later: “If you can get the managers out of the way, the engineers will want to solve things.”)
Rule 3: “We need to stay focused on the most urgent issues, like things that will hurt us in the next 24–48 hours.”

kongress media

Having gained some momentum on the topic of video interview with the last Lean IT Summit, I have been delighted to help Kongress Media mogul and #e20 organizer Bjoern Negelmann in doing some others within the scope of this year edition of the Enterprise 20 Summit. Thanks to Jan Grüb for shooting and editing those.

I was lucky enough to engage in video recorded conversations with #e20 rising star Céline Schillinger, Wirearchy father Jon Husband and IT strategy über-expert and visionary Dion Hinchcliffe.

A huge honor to have access to their expertise and a great opportunity to discuss issues such as the alleged death of Social Business the struggle to implement #e20 successfully and their main takeaways from the conference.

Last but not least, a great opportunity to notch up some more trophies to #hypertextual interviewees record.

Sorry people, I did not have the chance to edit myself out just like I did for the Lean IT Summit ones so I’m afraid you’ll have to cope with my fast talking and body language hyper-activity … Read the rest of this entry »

“Books about the future of work make the same mistake : they fail to look back at the history of work or more precisely the history of books about the future of work and how wrong they were.”

The Year Without Pants is the story of Scott managing his team working remotely most of the time (it seems that working without pants is a kind of a funny way to say working remote), learning to use new types of online collaboration tools in the process while never using email.

A book to put in perspective with another essay published on the topic of remote work with 37Signals latest publication : Remote.

A complementary set of books about the future of work : a wonderful piece about learning to adapt to a start-up culture (Berkun’s) and some practical advises to evangelise and then succeed in remote work (37Signals) … Read the rest of this entry »

Here is the last of the interview from the series made during the 2013 Edition of the Lean IT Summit. And it is quite an interesting one with CI&T VP, Europe & ASPAC Leonardo Mattiazzi.

Leonardo has been quite generous as he stopped by to share so many lessons learned while implementing lean in about every activity of their company. Many fascinating take away are highlighted in the video for them to be more actionnable. Leonardo also talks about leadership but also about they mix Lean approach and collaborative online tools to make things happen in their Disrupt!  innovation initiative.

Thanks to him for the conversation, to Camille Brunat for directing and editing the videos, to Florence Préault, for coordinating this interview series project, and to Supernormal for the music.

Route Innovation

Laurent Hausermann, auteur du blog En Route Pour L’innovation a eu la gentillesse de m’ouvrir un large espace pour un long entretien.

Une interview très complète autour du management de l’innovation, qui me donne l’opportunité pour la première fois de revenir sur l’ensemble de mon parcours professionnel.

Merci à lui !

Arc-De-Triomphe-Paris

The European Lean IT Summit happened last week in Paris and it has yet again proved to be a great opportunity to meet the community, to listen to great case studies and to get some food for thoughts with the keynote sessions.

Already the third edition (see wrap-up from 2011 and 2012) and in my view the best so far as we can see the subject maturing and the whole community getting deeper insights on the topic. (disclaimer : It could well be that I am biased here as this year I was both speaking and part of the company organising it).

On top of the experts and leaders (Dan Jones, Steve Bell, Mike Orzen, Michael Ballé, Takashi Tanaka) there also were good talks by people from all over the world, many domains (support, service desk, development, operations, innovation) and many industries, peace nobel prize winner Grameen Foundation not being the least fascinating …

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BoS

Just discovered this conference over the summer. It is happening in Boston in early October and for the unlucky ones being on that side of the pond and not being able to attend European Lean IT Summit, this undoubtedly is the conference to go if you’re in the IT industry.

This is quite an impressive cast with the likes of Joel Spolsky, Scott Berkun and, as far as we are concerned today, #1 Business Thinker Clayton Christensen and #hypertextual long time heroine Kathy Sierra.

Most of the previous talks being online, #hypertextual could not resist sharing these two. You will hardly find talks related to software product development and design as inspiring as these two. Both may seem a bit long (1 hour) in these TED days, but believe me : every single second of it is worth your time.

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ludovic 3 USI 2013

Ludovic Cinquin est un personnage singulier dans le paysage de l’industrie-du-SI.fr. Il est directeur Général de Octo France, un cabinet de conseil IT dont l’influence rayonne bien au delà de sa dimension (150 consultants) grâce à ses publications, son blog et surtout l’USI, la conférence IT la plus passionnante d’Europe, conférence qu’Octo organise.

Ce qui donne un relief particulier à son parcours vient de sa formation initiale centrée sur la production. Il s’est donc formé à l’IT sur le terrain (il a rejoint Octo et l’industrie IT en 1998) et à travers de nombreuses lectures (Di Marco, Weinberg, Feathers, Glass), lectures qui l’ont nourri et qui ont guidé sa réflexion vers une vision systémique du SI du 21ème siècle, une vision ouverte, lucide, scientifique et d’une clarté admirable.

On retrouve cette vision à travers ses contributions dans les publications Octo (Partageons ce qui nous départage ou les Géants du Web) mais surtout dans les différentes présentations qu’il a faites à l’USI. On pense en particulier à son tryptique sur les mythes (2008), les biais (2010) et, la plus marquante à mon sens, celle sur les lois de l’informatique (2011) une trilogie indispensable pour tout professionnel de l’IT. Un peu comme Leigh Buchanan révant de Bob Sutton en DRH du monde, on se prend parfois à imaginer Ludovic dans le rôle de DSI de la France.

Mille mercis à lui d’avoir eu la gentillesse de nous accorder cet entretien fleuve (compter 10 mns de lecture) durant lequels nous avons abordé des sujets autour de la DSI de demain, sujets sur lesquels il est intarissable : les technologies, les usages, l’innovation, son management, le modèle des géants du web, les mythes et les lois de l’informatique, la culture Octo et même le théâtre sont abordés ici … Read the rest of this entry »

“Si nous aimons tant admirer c’est aussi parce que nous aimons comprendre.”

Il s’agit d’une citation de Charles Pépin dans le numéro 71 de Philosophie Magazine. La citation est sienne mais l’idée qu’il met en forme ici (Admirer c’est Comprendre) est celle d’Alain le philosophe, dont les Propos sur le Bonheur sont une inépuisable source de sagesse par l’action et la pratique. Read the rest of this entry »

If change is happening faster on the outside than on the inside, the end is in sight.

This is a fantastic quote, taken from Dave Gray awesome book The Connected Company, a book #hypertextual will soon publish a review about.

Read the rest of this entry »

Dans le cadre des Masterclass Communication de la commission européenne, j’ai eu l’opportunité de faire une présentation dans les locaux de l’institution à Bruxelles le 25 Juin 2013. Voici donc le support utilisé dans cette présentation de deux heures.

Europhile convaincu, (davantage au sens anglais qu’au sens français, plus limité) et souhaitant participer à l’apaisement dans la tension Bruxelles-Paris, j’ai donc eu l’honneur de présenter dans la langue de Montebourg un état de l’art sur l’utilisation de ces nouveaux outils de communication émergents à des cadres des différentes directions de l’institution. Mille mercis à l’impeccable Diane Sifflet (du crew #EdgeExperimenters) pour m’avoir offert cette opportunité.

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Yet another curated TED Talk, too inspiring not to be blogged about. Erik Brynjolfsson is co-author of Race Against The Machine, an essay he wrote together with his MIT Sloan School of Management fellow professor Andrew “Enterprise 2.0″ McAfee. Professor McAfee, who also made an excellent TED talk on this topic, is a very well known figure on #hypertextual ([humblebrag] I even managed to shake his hand and to thank him in a quite clumsy way during Boston E20 Conference in 2011 [/humblebrag]).

What impressed me the most in this talk is the smooth and easy way the speaker brings ground breaking ideas. The bottom line : the automatisation of everything is taking jobs away from workers, and this shall include even knowledge workers. As a result we are living in a time of exponential changes (an idea I first heard in 2011 USI talk from Ray Kurzweil) but we are wired for linear changes. We therefore need to transform the way we work and move towards more team work and take advantage of big data to move towards more scientific approach.

Here are some transcripts of this brilliant talk.

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Our point of view is that the rationale of scalable efficiency is becoming less and less compelling, and the alternative rationale is scalable learning. The reason we have institutions is because we can learn faster as part of an institution than we could alone.

This quote is taken from a great John Hagel interview by Stowe Boyd. The co-chairman of Deloitte Center for Edge innovation shares here a profound idea.

In Here Comes Everybody, Clay Shirky suggests that the core purpose of organizations, as defined by Nobel prize Ronald Coase, (the cost of transaction) is no longer relevant in our networked economy. In order to demonstrate his statement, Shirky draws on complex distributed projects such as open source software or wikipedia. So this has left us wondering : what is the core purpose of institutions in the 21st century ?

John Hagel proposal is inspiring : it is to scale learning to the whole organization for faster individual learning and (I may add) to develop organization intelligence as the network of individual knowledge. Which brings us back to the Knowing-Doing Gap : once the company has accumulated learning and knowledge, how does it turn it back into action ?

Jacob Morgan is principal at The Chess Media Group and has been a very active promoter of Collaborative Software for the last few years.

I had the opportunity to meet him at a party at the Enterprise 2.0 Summit in Boston in 2011. I knew his work before that as I’ve read many of the case studies his company has shared through their blog. I was quite impressed by his enthusiasm and his sharp mind on the topic despite his rather young age (he was 28 back then). He told me then he was writing a book : I guess it is the first time I read a book that was introduced to me by his author prior to the publication so please forgive me for bragging about it.

The Collaborative Organization introduces itself as a Strategic guide to solving your internal business challenges using emerging social and collaborative tools. It is a truly useful book as it is clear, actionable, based on solid experience and many research studies. It allows to define a strategy suited to your own context with many tricks of the trade to tactically address the many issues such project implies.

Last but not least, the book contains insights from many thought leaders such as Don Tapscott (already quoted here), Gil Yehuda, Charles H Green, Oscar Berg or Andrew McAfee and, for each section, there is a testimony by a project leader of such initiative in many different industries : insurance, publishing, video game, health care, logistics, government, organisation …

This allows to multiply the perspectives and make it a genuine valuable and collaborative effort …

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Notre pays traîne trois boulets : l’anthropocentrisme, le cartésianisme et l’exception française.

L’anthropocentrsime s’appuie sur les dualismes homme/animal, nature/culture et acquis/inné (…). Si une réflexion pointe la necessité de préserver la nature, la biodiversité, voir les populations humaines autochtones, c’est considéré comme de l’anti-humanisme. Il ne s’agit là que de dogmes théologico-philosophiques qui mériteraient d’être validés et, n’en déplaise à notre pensée universaliste, ne sont pas du tout universels. C’est la qu’intervient les “ce que je crois” le cartésianisme s’évertuant à développer des artifices de raisonnements rationnels pour valider des propositions qui, quant à elles, n’ont jamais été évaluées (…) Il y a confusion entre esprit rationnel et esprit scientifique (…) Enfin l’exception française se gargarise dès lors que l’on s’oppose au monde.

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