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I was doing an Enterprise 2.0 Masterclass to a group of technical national directors at INSEP (French national institute of sports) and one of the attendee asked me this question : “How can I quickly assess my organization culture ?”

It has just occurred to me that this can be carried out very easily, asking just one question, so I asked them :

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Un petit retour sur une conférence Lean Summit 2014 qui s’est déroulée à la cité internationale de Lyon les 2 et 3 Avril. Plutôt passionné par les technologies et tendances du numérique, il s’agissait d’uns conférence de laquelle j’attendais peu. La surprise ne fût que plus belle, avec un évènement qui s’est avéré être un des plus marquants auxquels j’ai assisté, et pas seulement en raison de la fontaine de chocolat.

La raison en est toute simple : il ne s’agit pas d’une autoroute pour consultants, experts ou éditeurs mais d’un espace dans lequel des dirigeants racontent leur histoire, celle de leur entreprise et expliquent comment le lean leur a permis non seulement de survivre mais d’obtenir des résultats exceptionnels tout en impliquant leurs équipes.

A une époque où, à grands renforts de propagande, le Lean est dépeint comme un outil d’assujetissement à la productivité et où le Made in France évoque plutôt une résignation désuète ou un pleurnichage institutionnel, cette conférence rafraîchissante et tonique a clairement rappelé qu’il s’agissait surtout d’une alternative crédible pour continuer à créer de la richesse de façon soutenable dans notre beau pays …

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This is an excerpt from Time article about “How an unlikely group of high-tech wizards revived Obama’s troubles HealthCare.gov website”.

This excerpt focus on the three rules theses wizards apply when rescuing the project a set of IT services companies has lead to disaster. All Agile principles : stand-up meetings, developers get the call, get managers out of the way, solving problems completely, reduce work in progress etc …). An awesome story.

Rule 1: “The war room and the meetings are for solving problems. There are plenty of other venues where people devote their creative energies to shifting blame.”
Rule 2: “The ones who should be doing the talking are the people who know the most about an issue, not the ones with the highest rank. If anyone finds themselves sitting passively while managers and executives talk over them with less accurate information, we have gone off the rails, and I would like to know about it.” (Explained Dickerson later: “If you can get the managers out of the way, the engineers will want to solve things.”)
Rule 3: “We need to stay focused on the most urgent issues, like things that will hurt us in the next 24–48 hours.”

kongress media

Having gained some momentum on the topic of video interview with the last Lean IT Summit, I have been delighted to help Kongress Media mogul and #e20 organizer Bjoern Negelmann in doing some others within the scope of this year edition of the Enterprise 20 Summit. Thanks to Jan Grüb for shooting and editing those.

I was lucky enough to engage in video recorded conversations with #e20 rising star Céline Schillinger, Wirearchy father Jon Husband and IT strategy über-expert and visionary Dion Hinchcliffe.

A huge honor to have access to their expertise and a great opportunity to discuss issues such as the alleged death of Social Business the struggle to implement #e20 successfully and their main takeaways from the conference.

Last but not least, a great opportunity to notch up some more trophies to #hypertextual interviewees record.

Sorry people, I did not have the chance to edit myself out just like I did for the Lean IT Summit ones so I’m afraid you’ll have to cope with my fast talking and body language hyper-activity … Read the rest of this entry »

williquet e20s

(Illustration by Frédéric Williquet)

The E20 Summit was celebrating its fifth edition in Paris in the stimulating premises of ESCP, and just like Jon Husband said on Facebook : “I have been having a blast”. Notice that it’s rather challenging to be somehow unbiased since I am an ambassador of the event and I always am longing for the opportunity to exchange ideas, stories and drinks with the E20 mob.

Unfortunately, I could only attend the first day of this year edition. Despite my absence I have still been able to follow the conversations of the second day thanks to the “#E20 peeps Tweeting like maniacs” as Lee Bryant noticed.

Some may have expressed their regrets that their were not so many new ideas but I don’t really share this perspective. The main impression I have brought back home is this : we are reaching some kind of maturity on the topic as some patterns of successful implementations emerge. It is great to have thought leaders discussing ideas, principles and concepts but the main value out of these conferences from my perspective are the returns of experiences : those were very inspiring indeed.

Inspiring to such an extent that I after 5 years into the topic, I eventually found my one tweet definition of Social Business … Read the rest of this entry »

Robert Sutton is one of the business writers this blog discusses the most. A professor at Stanford Management School he made himself famous in the business literature with his best seller No Asshole Rule. Though an excellent book and provocative read, #Hypertextual still prefers The Knowing Doing Gap he wrote together with Jeffrey Pfeiffer which, in my view, really nails down what management success is all about.

Another key question for leaders is being dealt with in Scaling Up Excellence (“spreading constructive beliefs and behavior from the few to the many”) an essay he wrote with Huggy Rao. A very interesting read with a spectacular amount of examples from all different types of industries and professional activities (hospital, education) you may think of, and many inspirational thoughts from psychologist and behavior researchers …  Read the rest of this entry »

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I am fortunate enough to count Antoine Contal and Régis Médina as my colleagues.  We have been discussing this extensively, especially  following Régis breakthrough on the topic (check his enlightening interview on InfoQ) and the dedicated panel Antoine moderated during the last Lean IT Summit in Paris.

Interestingly enough, we have somehow followed a similar path, though they were ahead of me by a few years. We found with Agile Methodologies a way to solve the same vexing issues while managing software development projects. How to better align software development with business value, how to release on a regular basis, how to build-in quality, how to engage development teams, how to embrace change : agile has helped us a big deal in answering these questions.

But still, we all bumped into some roadblocks that Agile alone can not tackle. We needed to go beyond and extend the reach of our improvement to include management, leaders, operations, marketing, problem solving and make continuous improvement a daily issue. And this is how Lean extends Agile reach in the enterprise …

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“Books about the future of work make the same mistake : they fail to look back at the history of work or more precisely the history of books about the future of work and how wrong they were.”

The Year Without Pants is the story of Scott managing his team working remotely most of the time (it seems that working without pants is a kind of a funny way to say working remote), learning to use new types of online collaboration tools in the process while never using email.

A book to put in perspective with another essay published on the topic of remote work with 37Signals latest publication : Remote.

A complementary set of books about the future of work : a wonderful piece about learning to adapt to a start-up culture (Berkun’s) and some practical advises to evangelise and then succeed in remote work (37Signals) … Read the rest of this entry »

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Get ready people, the next edition of the Enterprise 2.0 European Summit will happen in Paris from 10th to 12th February ! Already the fifth edition (first one was in 2010).

A chance to witness that if Social Business moniker has been downgraded in the buzzword ranking of some consultants, real people are still leveraging digital transformation in their organizations to achieve meaningful results. The conference propose a rather exciting cast with many different returns of experience from many different industries and many different countries

Last but not least, an exciting set of keynotes with Zdnet digitalization oracle Dion Hinchcliffe (who made an excellent one last year), Rachel Happe the leader behind the Community Roundtable, Jon Mell from IBM and Dan Pontrefact, author of the acclaimed Flat ArmyRead the rest of this entry »

“The preponderance of what is written for managers about management is bad theory and should not be trusted (…) But this is probably the most insightful book about quality and process that has ever been written” (Clayton Christensen)

When professor Christensen states that a management book is insightful, it might be difficult to argue with him : it actually is a wonderful book, the first that abstracts Lean management out into 4 four core principles that can be found in other thriving companies, which are not actual Lean companies (Alcoa, Southwest Airlines …). However, rather than defining it as a book about quality and processes, I would rather position it at the intersection of processes and organizational learning.

Beyond the great academic work, what separates Chasing the Rabbit (How Market Leaders Outdistance the Competition and How Great Companies Can Catch Up and Win) from the rest is that the author, Steven J. Spear, has been working on the shop floor in different companies during the preparation of this book. This in order  to make to make sure he fully understands what he writes about and he asks himself the real questions : what is the job ? what is the product ? what is the process ? how does the company practically deal with problems ?

This approach protects his perspective from preconceptions and the Halo Effect : this is the whole point of going to see on the Gemba to make sure he writes about actual facts. (A virtuous approach Scott Berkun has also put in practice while preparing his latest best seller The Year Without Pants …)

An essay #hypertextual could not help but writing about …

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Here is the last of the interview from the series made during the 2013 Edition of the Lean IT Summit. And it is quite an interesting one with CI&T VP, Europe & ASPAC Leonardo Mattiazzi.

Leonardo has been quite generous as he stopped by to share so many lessons learned while implementing lean in about every activity of their company. Many fascinating take away are highlighted in the video for them to be more actionnable. Leonardo also talks about leadership but also about they mix Lean approach and collaborative online tools to make things happen in their Disrupt!  innovation initiative.

Thanks to him for the conversation, to Camille Brunat for directing and editing the videos, to Florence Préault, for coordinating this interview series project, and to Supernormal for the music.

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A graduate from HEC Business School, Catherine Chabiron has been Lean Office Manager at Faurecia for the last ten years or so after having worked in many different areas such as Marketing, sales, accounting logistics etc … Faurecia is a world top 10 automotive parts manufacturer. While driving the Lean implementation in their IT department, Catherine has had a major contribution in aligning Faurecia IT with the business. She also is a major contributor to the Lean community worldwide as her talks at Lean IT Summit 2011 and 2013 showed.

Her description of how Lean management matches her expectations in terms of management method resonates particularly well with #hypertextual evolution of centers of interest  :

When I discovered Lean management (…), it looked like everything I had seen as being common sense and best practices up to then, unfolded into this management approach.

#hypertextual is very glad she discusses all this and more in this interview …

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Route Innovation

Laurent Hausermann, auteur du blog En Route Pour L’innovation a eu la gentillesse de m’ouvrir un large espace pour un long entretien.

Une interview très complète autour du management de l’innovation, qui me donne l’opportunité pour la première fois de revenir sur l’ensemble de mon parcours professionnel.

Merci à lui !

Sur la lancée de mon intervention au Lean IT Summit avec Laurent Alt, le directeur de la R&D logiciel de Lectra, je présenterai ce même retour d’expérience sur la mise en oeuvre du Lean Software Development pour le passage de l’agile à l’échelle lors de l’Agile Tour Nantes 2013 qui aura lieu le 14 Novembre.

Cette fois-ci je serai accompagné par Michel Cavalier, un manager agile de haute volée avec qui j’ai eu la chance de travailler durant ces 6 années à Lectra.

Pour rester sur de l’auto-promotion liée aux Agile Tours, j’ai proposé un Lightning Talk (5mns) pour l’Agile Tour de Bordeaux, édition qui aura lieu, elle, dès ce Vendredi, le 8 Novembre.

Je serai ravi de vous croiser lors de chacun de ces évènements et vous ferai un compte rendu circonstancié des 2 évènements. (cf Agile Tour Bordeaux 2012 et 2011).

Adoncques la presse.fr a décidé de faire un sort au management Lean. A grand renforts d’approximations et de procédés douteux, Le Monde, Rue89 et Les Echos joignent leurs forces dans une propagande qui a pour but de remettre en cause le management lean et sa mise en oeuvre dans l’hexagone.

Des articles qui révèlent un certain nombre de choses sur notre culture (ou plutôt, en l’espèce, inculture) du management et qui ne font qu’effleurer la vraie question pour laquelle on aimerait lire une authentique réflexion : comment mettre en oeuvre chez nous cette méthode de travail vertueuse qui a fait ses preuves dans une multitude de contextes industriels et culturels, pour améliorer notre productivité et conserver nos emplois tout en préservant nos salariés ?

Une bonne occasion pour remettre les pendules à leur place comme dirait Johnny, occasion qu’#hypertextual ne pouvait décemment manquer.

(Note 1: comme le précise la page de présentation, ces propos ne présentent que mon seul point de vue de blogger et coach Lean et en aucun cas celui de mes employeurs présents ou passés

Note 2 : Article très long – 3000 mots – compter 15 mns de lecture) …

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